Reference

besi123 Legal terms for your account

besi123 Legal terms explain how we handle account access, phone verification, personal data and wallet records before you enter the lobby.

Account rulesData requestsLocal-law accessWallet records
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POLICY HELP

Legal questions through the account path

A clear contact path helps when a Legal question concerns login, wallet status or a data request. Start from your signed-in account help area and include the registered phone number, transaction reference and exact request. We use those details to locate the relevant record without asking you to send a password. If you cannot sign in, use the account access route and identify the issue before asking for a policy response.

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Account access

For a Legal access question, tell us the registered phone number and device path used for login. We can then match the request to phone verification records without receiving your password.

Wallet status

When DANA, OVO, GoPay or QRIS status is part of the issue, attach the payment receipt or reference. Our account help path uses that record to separate a policy matter from a missing status update.

Data request

Ask for a copy, correction or removal of eligible account data through the signed-in help route. Include the requested change and your registered contact so we can verify ownership first.

DATA PRACTICES

How we apply Legal protections

We keep our Legal process practical: collect only what an account request needs, record wallet activity against the correct account and protect sign-in decisions with phone verification.

Data handling

We use registration details, phone verification results and transaction references to process account requests and resolve ownership questions. We do not need your password when you contact us about Legal matters.

Cookies

Essential cookies keep a signed-in browser connected to the correct account and remember required session choices. They support Legal access controls on mobile and desktop without changing the policy that applies.

Account security

Before account access, we use the registered phone verification step to reduce mistaken ownership decisions. Keep your phone details current and never place a password inside a support request.

Record retention

Account and payment records may be retained for the period required to resolve disputes, confirm activity and meet applicable duties. Ask through the account path if you need the reason for a record.

Who to contact

Our account help route is the contact point for Legal questions about access, data, cookies or wallet records. Add your registered phone number and reference so we can identify the correct account.

Requesting changes

You can request a correction to eligible details or ask how a record is used. We first confirm account ownership, then explain the next step and any local-law restriction affecting the request.

Answers before you open an account

These Legal answers address the searches we hear most often about account access, data, cookies and Indonesian wallet records. If your situation is specific, send the exact question through account help with your registered phone number and any relevant payment reference.

Legal access means account entry and related services are available where local law permits. We still require accurate registration details and phone verification before account access, including when you use a mobile browser.

The Legal policy covers registration details, registered phone data, verification results, device session details and transaction references. We use these records for account ownership, payment status and policy requests.

Yes, you can request a correction to eligible account details through account help. Include the registered phone number and explain the field that needs changing; we verify ownership before applying any update.

DANA and QRIS references are linked to the account activity they describe so we can check ownership and status. A receipt or reference helps us answer a Legal data or transaction-record request.

No. The same Legal terms apply on a mobile browser and desktop browser. Essential cookies may maintain a session, but changing devices does not remove phone verification or account-data requirements.

Use the signed-in account help route and state whether your question concerns cookies, retention or a specific record. Add your registered contact so we can confirm ownership before discussing account data.

Yes. We may restrict access when local rules, identity checks or account details do not align. Eligibility depends on local law, and we explain the relevant account step when a request needs clarification.

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